Privacy Policy

This Privacy Policy explains how we process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who is the data controller

The data controller is:
FixIQ Ltd
47 Palmer Road, CV31 2HP, Leamington Spa, United Kingdom
Email: info@fixiq.co.uk

What personal data do we process

We may process the following categories of personal data when you use our website:

technical data, including IP address, browser type, device information, operating system, pages viewed and timestamps,
cookie-related data,
data voluntarily provided via contact forms or email, such as name, email address, phone number and message content.

Legal bases for processing

We process personal data on the following legal bases:

consent – for analytics cookies and optional marketing activities,
legitimate interests – website security, fraud prevention, statistics and service optimisation,
performance of a contract – when responding to enquiries or providing information about our services,
legal obligation – where processing is required under UK law.

Purposes of data processing

Personal data is processed for the following purposes:

website analytics and performance improvement,
responding to enquiries and communications,
maintaining website security and preventing misuse,
ensuring proper technical operation of the website,
improving our services and user experience.

Who do we share data with

We may share personal data with trusted service providers who support our business operations:

Home.pl – hosting and infrastructure services,
Medox.pl – website administration and technical support,
Google – analytics and website tools (only if analytics cookies are accepted).

All service providers process data in accordance with UK GDPR requirements.
We do not sell personal data to third parties.

International data transfers

Some service providers, such as Google, may process personal data outside the United Kingdom.

Where such transfers occur, appropriate safeguards are applied, including the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses, to ensure an adequate level of data protection.

Your rights under UK GDPR

You have the right to:

access your personal data,
request rectification of inaccurate data,
request erasure of your data where applicable,
withdraw consent at any time where processing is based on consent,
request restriction of processing,
request data portability,
object to processing based on legitimate interests,
object to direct marketing at any time,
lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

Provision of data

Providing personal data is voluntary. However, failure to provide certain information may prevent us from responding to enquiries or providing requested services.

Automated decision-making

We do not use automated decision-making or profiling within the meaning of Article 22 of the UK GDPR.

Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or loss.

Retention

Personal data is retained only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law.

Contact and enquiry data is typically retained for up to 24 months unless a longer retention period is required for legal or contractual reasons.

Contact

If you wish to exercise your rights or have questions regarding this Privacy Policy, please contact us at:
info@fixiq.co.uk

Updates to this policy

This Privacy Policy may be updated from time to time to reflect legal, technical or organisational changes.
The latest version will always be published on this page.
Last updated: December 2025